The Customer Service Supervisor is responsible for the direct supervision of Customer Service Representatives and to ensure customer needs are met while procedures are carried out in accordance with established business practices, policies, and applicable regulations. Customer Service Supervisors must have an in-depth knowledge of the products offered by the Company as well as technology, processes and customer service standards. The Customer Service Supervisor must also be aware of the impact of staff performance and financial implications for the Company.
Provides direction, support and planning in the daily operations of the Customer Service unit, includes but is not limited to the following:
Performs other related duties as required and assists with special projects.
Education, training, and experience:
Knowledge, skills, and abilities:
NOTE: Job descriptions are not intended to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job, but are intended to accurately reflect principal job elements. The terms “GeoVera Holdings” or the "Company" as used in this job description may refer to GeoVera Holdings, Inc.